Wednesday, February 8, 2012

5 Key Questions for Your Builder

You've finally decided to build that dream house and have invited us into your living room or have cornered us in our sales center. Now what?

As a professional homebuilder, we are prepared to answer any questions you have as you make a purchasing decision, arguably one of the most important financial choices in your life.

But while we encourage and welcome this dialogue, we often find that homebuyers aren't typically prepared for that opportunity. In many cases, the questions we get are limited to how much does a new house cost (or cost per square foot), what are the carpet or cabinet choices, and whether we can cut a deal.

While those are valid questions, we think they only scratch the surface of what homebuyers need to know to help ensure a satisfying experience with our company or any professional builder.

So here are the top five questions we think homebuyers should ask when they are on the cusp of building a new home with us...and why they matter:

Who will run the job?

We will assign a site superintendent skilled in new home construction to be your main point of contact from groundbreaking through the final walk through. It is important to know who that is, and how to contact him or her, to get the most accurate and up-to-date information and answer questions about your new house. We believe this gives you the best of both worlds; a dedicated supervisor as your day-to-day go to person along with availability from our entire staff in support of you and your new home.

Will workers be there all day, every day?

Understanding how we work and the pacing of a typical new home construction process is critical to having a positive experience. In fact, sometimes (if not often), there are very few people on the jobsite, but that doesn't mean things aren't progressing. There may be an inspection scheduled or a delivery on the way that will trigger crews and subcontractors to return and continue their work...perhaps even later that day, if not the next morning. We keep a tight schedule and our business depends on being efficient, but there are occasional lulls in the process that we'll point out when we go over the building schedule with you.

How often can I stop by the job site?

Your site superintendent will set up a regular schedule for you to visit the site, ask any questions, and discuss the project and its progress, usually at key points in the process. Unscheduled visits can affect the schedule and pace of work...and be dangerous depending on the work going on.

Can you supply references?

We are happy to provide you with a list of people who have recently purchased homes from us, and we encourage you to call them and ask about their experience and level of satisfaction as you make your own purchasing decision. Any professional builder should have references at the ready, including financial partners, trade contractors, materials suppliers, and others we work with that can provide perspective on our professionalism and track record of performance.

How do you handle changes?

Most people don't ask this question because they can't envision making a change to a decision during construction, but it happens all the time. We work diligently with you to create a detailed list of specifications for your house before we break ground, but we also have change order policies and procedures in place -- which we share with you up front and in the sales contract -- to account for changes after building begins.

Armed with the answers to this handful of questions, we think you'll be more confident in your homebuying decisions and more likely to be satisfied with the end result.

Tuesday, January 17, 2012

Maintain Your Home's Value

We pride ourselves on building and delivering homes that bring our clients' vision and imagination into reality. We build dreams. Along with a focus on aesthetics, we construct homes that are designed to maintain their luster and beauty for decades. But this is only possible if a home is nurtured and cared for over time.

Once they have settled into their new home, it becomes increasingly the client's responsibility to maintain it. As a professional builder, we have a period of time in which we respond to warranty service calls and address questions from our new homeowners. Eventually the baton is passed to our owners for regular home maintenance. This helps insure a comfortable, secure and safe living environment and protects an important financial investment over time.

And while every house we build is slightly different, specifically with regards to the various exterior and interior finishes, they all need to be cared for properly to retain our clients' investment and maximize their quality of life. We see it as our responsibility to educate and help our clients tackle their role as 'good stewards' of their home.

Wood Floors. All types of wood flooring material, whether solid wood, composite, or laminate, require regular care. For prefinished products, no waxing is required. Clean these surfaces using a regular application of warm, soapy water. To maximize the life of wood flooring, keep it dry and free of debris that can cause scrapes and discolor the finish.

Drainage. An engineered combination of a home's roof design, gutter system, and placement on the lot, work together to shed water from the house and its foundation. To maintain an optimum level of drainage, have gutters cleaned twice a year, ideally before the rainy seasons. Also, adjust the gutter's downspouts to empty into splash blocks or extend at least two feet away from the home's exterior walls. If you add shrubs, flowerbeds, or other landscaping around your house, angle (or grade) the dirt away from the home's foundation.

Appliances. Refer to your homeowner's manual or binder to find the user manuals to all of the kitchen and other major appliances in the house. These guides typically include seasonal and periodic maintenance tips. For instance, your refrigerator coil should be cleaned twice a year; check the seal of the door gasket, as well, to make sure you're not wasting energy. In addition, the clothes dryer vent hose (between the dryer and the wall) and the vent louvers on the outside of the house should be cleaned out at least semi-annually. Every three months, replace the furnace filter, clean out the dishwasher strainer, and drain and flush sediment from your water heater. Such maintenance chores allow these appliances to operate at their optimal performance and extend their usable lives.

Air ducts and ventilation. Air ducts and vent registers can become clogged or stifled with debris, reducing their ability to distribute conditioned air and keep your house comfortable. About every two years, hire a professional service company to clean them out. For the same reason, clean the filters and check the general operation of ventilation fans in the kitchen and bathrooms so they work efficiently, as well.

Roofing. Make regular and thorough roof inspections. Pay attention for missing or damaged shingles or voids in the flashing that may allow moisture or air infiltration. Replace or repair as soon as possible to ward off problems that can occur unnoticed or unseen.

By following these guidelines, the time and energy owners invest in their home will continue to provide dividends well into the future.

Tuesday, January 3, 2012

Got Stuff? Storage Options

One of the by-products of a consumer-based society is that we all collect "stuff," from sports equipment and garden tools to holiday decorations, craft and hobby gear, and clothing. In some cases, people have so much stuff that it commandeers their closets, outdoor sheds, and garages to the point of overflow and disorganization.

Homebuyers want relief from their storage woes. To that end, a variety of products and organizational ideas that can add convenient capacity have cropped up for every nook and cranny of the house.

Overall, the most popular trend in storage is the use of modular, adjustable systems that can easily be manipulated to accommodate changing storage needs. In any storage setting, be it a garage or a walk-in master suite closet, these systems employ a simple backbone of tracks or channels secured to the walls on which you can hang a wide variety of components without any penetrating fasteners.

In a clothes closet, for example, the system can include open shelves, door and drawer cabinets, tilted shoe racks, hanger poles, hooks, and laundry hampers. These pieces and parts can be arranged based on a homeowner's particular needs; as those needs change, the components can be moved, replaced, or supplemented.

The garage is another area well suited to these storage systems. There are now wall-hung cabinets, shelving, hooks, and other handy components with the ability to be moved to any point along tracks or channels secured to the wall. Garage storage systems feature cabinets and work surfaces with lock-in-place castors that allow owners to easily bring those elements out into the open, or even to the outside, for better, safer, and more convenient access to their "stuff."

In both of these settings, the storage system typically raises the wall-hung components above the floor, making it easier to vacuum the carpet or sweep out the garage. Doing so reduces the perception (or reality) of clutter.

In the kitchen, cabinet and appliance manufacturers offer several options to increase storage capacity. In addition to handy drop-down drawers and roll-out shelves, many of the latest cabinet companies provide in-drawer organizers, dedicated trash and recycling bins, and adjustable shelving to suit a variety of needs.

In the laundry room, pedestal drawers set underneath the washer and dryer provide additional and convenient storage while raising the height of the washer and dryer, making them easier to use, as well.

Today's modular storage systems are available in a wide variety of styles and price points, from luxurious, all-wood components that enhance any master suite to ventilated coated wire sections that make sense for kids' rooms and utility areas. Even if there is enough land and ample budget to build a large house with plenty of closets and space for stuff, it's only smart to make those areas, and the entire house, as space-efficient and valuable as possible.

Tuesday, December 20, 2011

What Can Your Builder Control?

Homebuilding is a highly specialized and complex process. And like builders themselves, no two clients are exactly the same. Some homeowners are very interested in the homebuilding process, while others are more content to follow the lead of the builder and be available only when needed. Most clients fall somewhere in between. Regardless of their approach or comfort level with new home construction, clients play a vital role in its success.

The ideal homeowner is a partner, making appropriate and timely decisions to help ensure the home is completed on schedule. In addition, pro-active homeowners become educated about the home building process so that they understand and respect its nuances.

A critical part of that education is knowing what is and is not in a builder's control and having realistic expectations for how issues will be managed, questions answered, and problems solved.

One of the most obvious issues is the weather. Rain, freezing temperatures, and other severe climate conditions are out of any earthly being's control. When the weather results in delays in the delivery of materials or their installation, however, it can have a ripple effect on the entire construction schedule. While professional builders cannot control the weather, they can prepare for it by communicating regularly with subcontractors and materials suppliers to gauge their availability once the weather clears and keeping homeowners informed about changes to the schedule.

Likewise, outside circumstances -- such as a natural disaster in another part of the country, or even global trade trends -- may cause the cost and availability of construction materials and labor to become volatile or unreliable. With proper controls in place, however, a professional builder should be able to mitigate or adjust for delays and cost overruns by providing adequate lead time for materials delivery and making sure each trade partner finishes his phase of the work before the next one begins.

To avoid other common delays, smart and successful builders are aware of how long it takes to get approval from the local building department to begin construction and the amount of time an inspector needs to schedule a job site visit to check over the progress to date.

But even under the best of circumstances, barring any problems caused by weather or other outside forces, there's always a risk in relying on other people to help complete any job, whether it's the construction of a house, providing input on a financial report, or creating an advertising campaign. Increasingly, the housing industry exemplifies this shared responsibility among a complex network of players, as builders rely on subcontractors and materials suppliers to deliver pieces of the puzzle on time, within budget, and according to specifications and standards.

In fact, a builder's role is often akin to a manager as much as it is a craftsman. Builders must manage complex scheduling and supervision of various trade partners. It's a job that requires no less skill than building a wall or installing a heating system.

As a homeowner, consider what you can reasonably expect your builder to control. Communicate with your builder to be sure he knows and agrees with those expectations. This will help ensure a coordinated effort toward achieving overall success and satisfaction with the finished home.

Thursday, December 8, 2011

Irving E. Schottenstein Build of the Year





Last Friday, Zenios Michael Zenios was awarded the Irving E. Schottenstein Builder of the Year from the Building Industry Association of Central Ohio. This award is voted on by Zenios peers and is a great honor. Thank you everyone for their support!

Tuesday, December 6, 2011

Where's the Value? New Homes, Existing Homes, Short Sales or Foreclosures

In the current housing economy, it's tempting to buy a "short sale" or recently foreclosed home, especially one that was built during the recent housing boom and is being offered at a bargain-basement price.

But that strategy is full of pitfalls and potholes. It's well-documented that owners of homes in foreclosure tend to neglect their property, knowing there's no point in maintaining it. They are likely distraught and distracted at the prospect of being evicted from their home, and understandably might focus on more important things than fixing the gutters or repairing a leak.

The result is often a home in poor condition with extra expenses required to bring it back up to par, much less to your standards. After all, a home is the center of your family's life, a safe haven, a shelter. Walking into a money pit of repairs and service issues -- some of which you may not even know about until after you've moved in -- threatens that security and quality of life. Is it worth the risk?

By comparison, a newly built home provides you with exactly what you want from the get-go. It reflects your specific needs now and into the future, as well as your style and other aesthetic preferences. It's fresh, unblemished, and ready for making memories.

A new home offers other advantages over an existing home, and especially a short sales or foreclosure, including:

Better Quality. As a professional builder, we are dedicated to delivering a high level of construction and finish quality in our new homes. Not only do buyers demand that our homes be better-built (and rightly so), but we also have the knowledge, skill, strong trade partnerships, and commitment to continually evaluate and refine our building practices and materials to improve that high level of quality.

Better Plans. We and other quality builders were offering "customization" long before it was necessary to satisfy or attract potential homebuyers. That means we work closely with you to determine your needs and find a floor plan and house style that matches your tastes and lifestyle requirements.

The result is a floor plan that is uniquely yours: functional, comfortable, flexible, and efficient. Trying to find exactly what you want and need in that regard in a foreclosed home or older house is unlikely, and probably would require remodeling.

Better Technology. Today's homes and their occupants demand a high level of technological capability and convenience. Personal computers and other electronics have become part of our daily lives. Homes now require a "future-proofed" design that won't become obsolete anytime soon, everything from a docking and sync station for smart phones to a network of cable and communication wire for flat-screen televisions.

Technology is moving so quickly these days that few homes built even five and certainly 10 or more years ago simply can't compete on that level, leaving you and your family wanting (and needing) more. Current wiring and wireless networking systems are available and increasingly affordable ... ready for the foreseeable future.

Better Service. If the recession taught the building industry anything, it's that customer service needed to be improved. Existing homes, bank foreclosures, and short sales offer zero service after the sale.

Meanwhile, a professional builder offering a new home tailored to your needs -- especially a company that survived the downturn -- is well equipped and eager to make sure the experience is satisfying from start to well past the finish, giving you peace of mind and the highest quality living environment.

Wednesday, November 16, 2011

Maximize Your Home's Value

The great thing about a new house is that everything is, well, new. Nothing is scratched, stained, or worn out. It's wonderful: Everything works! That's one of the main attractions of buying a new home.

But, as any homeowner knows, the rigors of day-to-day living can cause that blissful new-home feeling to fade. It's an inevitable process, but one that can be stemmed or slowed with proper maintenance of key systems and finishes.

Once homeowners take the keys to their new home, they become responsible for maintenance of the entire structure and all its systems. Typically, professional builders will ease that transition with a warranty, but ultimately the baton is passed to the owners to protect their investment, enjoy the comforts and maintain the value of their new home.

The thought of staying on top of everything in a home can seem daunting, but really, it comes down to common sense, some diligence, and a short list of critical products and systems, including:

• Heating and cooling. It's a simple thing everyone has heard before. Changing the furnace filter every three months goes a long way toward maintaining the proper operation of a home's entire air distribution system. A clean filter keeps dust, moisture, and other allergens out of the ductwork to help ensure fresh and healthy indoor air. Clean filters and ducts also put an easier load on the furnace, prolonging its life and use less energy. Beyond that, homeowners should have the ducts and carpets professionally cleaned every 2-3 years.

• Drainage. Rain and other sources of water, must be directed away from the home to maintain the structural integrity of the foundation. To preserve the drainage and watershed design of a house, gutters should be inspected, and when necessary, cleaned and repaired in the fall and early spring. Downspouts should have extensions or splash blocks to direct or disperse runoff away from the house, if they are not already installed. As new landscaping is added, the dirt against the house (called "backfill") must be checked again to be sure that it continues to slope away from the structure. Plantings should be set at least 18 inches away from the foundation, as well.

• Roofing and siding. A new home's exterior finishes -- mainly roofing and siding materials -- are designed to last for at least 20 years and usually longer. That being said, any cracks, voids, or other damage to these finishes can lead to leaks and related moisture problems. Visually inspect the roof and sidewalls of the house at least annually for the first five years of ownership, and then semi-annually after that. And, of course, make any repairs immediately.

The effort and consistency you put into maintaining your home will pay dividends for you and your family in the future. Following these basic maintenance tasks are key components in retaining your homes new look and feel, while protecting the value of your investment.