Tuesday, August 18, 2009

How to Drive your Builder Crazy

We take our profession as homebuilders very seriously. We look forward to creating the kind of comfortable yet professional relationship with each homebuyer that will disprove stereotypes about builders, contractors, and the construction industry.

That being said, we also try not to take ourselves too seriously. We enjoy a good joke, even at our industry's expense, and hope that humor will foster goodwill and a more relaxed atmosphere during the project.

It's true that the construction industry has some image problems. One of the prevailing stereotypes about our profession is that of the "truck-and-dog" contractor who talks a good deal, gladly takes a deposit, but then never shows up or fails to complete the work. Naturally, he can't be reached by phone, email, or GPS. As much as we hate to admit it, those bad apples exist, providing ample material for people (and the media) to gripe about builders in general.
In the spirit of equal time (and with tongue firmly in cheek), we offer the following "Seven Deadly Sins" for driving your builder crazy. Here's your chance to get revenge on our industry—but hopefully not on us, specifically!

Avoid making decisions. That'll ensure a phone call (probably several) from your builder so at least you'll know he's still alive.

Make several change orders, then get outraged by the additional costs and delays. Actually, we welcome this because it helps us refine our change order process and puts our customer service training to work.

Refer to your brother-in-law's opinion, neighbor's know-how, or your 10th-grade shop class experience to challenge our expertise. Hey, if you got an "A" in the class, we might listen.

Poach our workers by asking them to come back when the job is finished to do another job "off the books." We have the numbers for the local IRS office and building inspector on speed dial.

Allow your kids to run through the job site, up ladders and over the various power cords and hoses snaking through your unfinished home. Just don't be surprised if we ask one of them to crawl inside a heating duct to retrieve a screwdriver.

Call your builder in the middle of the night and on weekends about problems that can wait until Monday. In this economy, we're not sleeping, anyway.

Wander around the job site muttering "It doesn't look finished." Chances are, it's not finished. But if it's not finished at move-in, then we have a problem.

Our thanks to an article we found in the New York Times News Service for these fiendish suggestions. Remember, these are for demonstration purposes only. Please do not attempt these stunts during your actual new home project!

Tuesday, August 4, 2009

Saving Energy for an Independent America

If there is one idea shared by all American's it is to lower, and ultimately eliminate, our Nation's dependence on foreign oil. It seems clear that there is no single solution that will provide an all encompassing solution to our energy situation. Along with cultivating new sources of energy and continuing to utilize our existing oil, gas and coal reserves, energy conservation plays an important part toward achieving energy independence.

Today's professional home builders are aware of the difference they can make in our Country's energy future. Green Building has arrived and it's here to stay.

There's little doubt that today's new homes are much more energy efficient than those of even a decade ago, and certainly compared to homes built before the "energy crisis" of the mid-1970s. Incredible improvements in the performance of windows and doors, major appliances, and heating and cooling systems have significantly lowered the energy consumption of new homes, helping lower utility bills and raise the quality of housing overall.

Builders do not work in isolation. Government agencies and their building codes have contributed to pushing energy efficient homebuilding into the mainstream. Builders must comply with basic levels of home energy consumption prescribed by governmental code, from minimum window performance standards to adequate levels of wall and attic insulation and proper fresh-air ventilation. Codes also set guidelines for reducing moisture and air infiltration into the structure, which not only saves energy but also reduces incidences of mold growth and other moisture-related problems.

In addition to more stringent and specific codes regarding energy-efficient homebuilding, there are an increasing variety of independent, public-private, and federally funded programs that promote the concept and even certify products and entire homes that meet energy-use standards. The most recognized among these entities is Energy Star, a government-sponsored program that certifies the energy use and cost savings of several thousand products from nearly 1,300 manufacturers, as well as builders and the homes they build.

In response to both codes and independent energy standards, manufacturers of various building products have not only met the code and other independent standards, but also developed materials and methods that allow builders to exceed the minimum and achieve a higher level of energy efficiency for new homes. Such upgrades or options include super-insulating, multi-pane windows, extremely efficient furnaces, air-conditioning equipment, and electronic programmable thermostats.

Builders who have taken the mantle of energy efficiency as a cornerstone of their businesses understand the added value of building homes that use less energy and cost less to operate. Their considerations extend beyond specific products. Energy efficiency is best achieved by looking at the entire system, including design issues and construction procedures, to achieve the goal of a more energy-efficient, comfortable, and long-lasting home.

For example, consider your heating and cooling system. A builder who specifies and installs a higher level of insulation in the walls, floor, and ceiling, seals openings in the structure (including around doors and windows), and uses products and design techniques that provide natural shading, enable cross-ventilation, and reduce thermal transfer through your home will be able to reduce the size of the furnace and air conditioning unit required to keep your home comfortable year-round. This system approach will often lower the cost to install and maintain the equipment. Chances are it will last longer and reduce repair and replacement costs as well.

Working together, homebuilders, code agencies, independent certification groups, and product manufacturers continue to improve the energy efficiency of today's new homes. As a result, their efforts not only reduce energy use and costs, but also help stabilize our national economy, create longer-lasting homes, and boost overall housing value.